FAQ

I don’t get it. How does collecting data create change?

·It is easy to ignore things that are not seen or heard.  Making the issues that you care most about visible –to the public and decision-makers - is an important first step in creating the awareness and action that leads to lasting positive social change. 

So, you’ve said data-collection is the first step in creating change. What’s the second?

Creating lasting social change takes time, and involves the energy, actions and decisions of many different actors and groups. U-Report works hard to create change on two fronts:

1)    Our project partners work to make sure that the responses and results that you provide are shared with the media, government and civil society so that your voices are heard and considered during their decision-making processes

2)    We also aim to provide results and other important information with our U-Reporters, to help equip you to take your own steps towards creating positive changes in your own lives & communities.

 

What’s so special about visualizations?

Real-time visualizations (like heat maps) allow the public to see what matters most to young Malaysians, where it matters most and why.

How is the U-Report platform different from other social media platforms?

U-Report allows you to join with other young people and share your opinions and ideas, but keeps you and your identity safely hidden. It also allows you to listen to the opinions of young people outside of your regular social networks. In some countries, U-Report has over 1 million users (And, let’s face it - no matter how popular you are, we’re pretty sure you don’t have more friends than that ;)

What benefits do I get from using U-Report?

U-Report allows you to share your opinions on issues you care about and find out which things matter most to others around you. Regularly receiving poll results and information via U-Report might also give you some new ideas that can help you create change in your own life and community. You also might have the chance to participate in different project activities and make some new friends!

What kind of issues can we discuss on U-Report?

The social issues that matter to you! Over the past months, we have met countless young people and youth-organizations who have shared things that they want to discuss, including: employment, education, gender equality, street-racing, drugs & alcohol, reproductive health, climate change, mental health, child marriage, refugees, cyber security, volunteerism, bullying, racism, disability and more.

But isn’t this all kind of….political?

U-Report focuses on social issues and not national politics. (As a UN agency, UNICEF upholds the principle of neutrality which extends to the projects we support.) This means that U-Report will never be used to encourage support for a specific political party or figure. Similarly, we won’t ask you for information on your political affiliation or whether you endorse a specific political party or programme – that’s your business.

Who sees the responses we share?

Our messaging platform is hosted in the cloud, and connected to a secure offshore server. All responses appear in a back-end dashboard that is hidden from the public. We have a couple of project staff who regularly interact with the dashboard, but no identifying details appear there beyond those you’ve shared to create your profile. Your responses “appear” publicly only as part of a map or graph generated by the total incoming responses.

Do you share or sell your contact database?

Definitely not, and U-Report will never be used as a marketing channel for specific products or for-profit brands.

Who are the current U-Report partners?

Our partner network is always growing. At the moment, we’re working with a wide range of youth-focused organizations that include different universities, DoSomethingGood, iM4U, R.AGE (under the Star Media Group), the Guides Association, JOAS, UNICEF and the Ministry of Youth. These partners suggest poll themes that relate to their areas of focus, and commit to using U-Report to better understand and respond to the issues that matter to young people in Malaysia. We’ll try to keep our partner list up to date on our website

Who chooses the poll questions and how is the selection made?

(See above). Our questions are a combination of suggestions made by our partners & UNICEF, as well as the suggestions you make via the U-Report channels.  Our platform is able to track key word trends to help us identify emerging issues of importance. Sometimes we also coordinate our polls with other countries - usually when there is opportunity to present the results (your voices!) in really high-level forums (like the UN General Assembly and other global forums).

How do we receive the results?

General poll results will be shared back with you – via your U-Report channel of choice (Twitter, Facebook, U-Report app or SMS) – a few days after we’ve sent out the initial poll. You can also check our website for a more detailed breakdown of the results (and also to see the results of other polls we’ve run in the past). 

Can we leave U-Report once we’ve joined?

Of course (though we sincerely hope you don’t). You choose which polls to respond to and, if you’d like to stop receiving message, just send the word “STOP” via your regular U-Report channel. Before you do though, we’d appreciate if you could send us a quick message explaining why so we can do our best to improve the experience for all U-Reporters. And, if you decide you miss us after all, we’d love to have you back!

I’m almost 15 (and tall/mature/exceptionally talented/extremely good-looking for my age). Can I PLEASE be a U-Reporter?

Nope. We’re sorry. UNICEF works to protect the rights of children and have decided globally that 15 is the minimum age for participation in this platform. But we look forward to your participation the moment you turn 15.

U-Report Ambassadors